Warranty Information

Epoxy Floor Experts – Warranty Information

1. Flake, Quartz, and Metallic
2. Vuba Stone and Rubber
3. Submitting a Warranty Claim

Flake, Quartz, & Metallic Warranty Information

Below is the warranty outline for our Flake, Quartz, and Metallic product lines, including their respective warranty timelines:

• Interior Jobs: Lifetime warranty
• Exterior Jobs: 20-year warranty

What’s Covered?

• Adhesion failure
• Delamination
• Cracking (except for cracks caused by a sinking or heaving substrate, earth movement, and/or pre-existing cracks)
• Offered yearly inspections of the installed epoxy flooring (not needed to maintain warranty)

What’s Not Covered:

• Discoloration (from weather and/or UV light)
• Wear patterns from constant foot traffic
• Pre-existing cracks, new cracks, or chips from sinking or heaving substrate and/or earth movement
• Damage from dropping, dragging, or any other actions causing damage to the epoxy
• Damage due to improper care

Vuba Stone & Rubber Warranty

Below is the warranty outline for our Vuba Stone and Rubber product lines, including their respective warranty timelines:

• Interior Jobs: Lifetime warranty.
• Exterior Jobs: 20-year warranty.

What’s Covered?

• Adhesion failure
• Delamination
• Cracking (except for cracks caused by a sinking or heaving substrate, earth movement, and/or pre-existing cracks)
• Offered yearly inspections of the installed epoxy flooring (not needed to maintain warranty)

What’s Not Covered:

• Discoloration (from weather and/or UV light)
• Wear patterns from constant foot traffic
• Pre-existing cracks, new cracks, or chips from sinking or heaving substrate and/or earth movement
• Damage from dropping, dragging, or any other actions causing damage to the epoxy
• Damage due to improper care

Submitting a Warranty Claim with Epoxy Floor Experts

If you need to submit a warranty claim for your epoxy flooring, please follow these steps to ensure a smooth process:

1. Email Your Claim: Send your claim details to service@epoxyfloorexperts.com. Make sure to include your contact information so that we can reach out to you for any further information.
2. Provide Detailed Photos: Attach multiple photos of the affected area. Please include both close-up images and wider shots to fully capture the issue.
3. Answer Key Questions: In your email, please provide answers to the following questions to help us better understand the situation:
   • What is the specific problem with the floor?
   • What happened to the floor?
   • How long has the issue been present?
   • Has the floor been maintained according to our care instructions?
   • When did you first notice the problem?
4. Await Our Response: Once your claim is submitted, we will review the provided information and contact you promptly to gather more details and discuss the next steps.

By providing a thorough description and appropriate photographic evidence, you help us expedite your claim process effectively.